Spend one night here with family and it was one of the most pleasant times ever. The hotel is so cute and clean and the lady that received us I... read more think her name was Mari, she was so sweet and helpful. I wish I could've spent more time there, the hotel was just so cute and very peaceful! I would definitely love to go back to Queretaro there someday to stay at El Serafin!

  Our recent one week stay at El Serafin was absolutely wonderful. The location and charm of the hotel can't be beat. We stayed in the Aire room. ... read more The room was a great size. The bed was comfortable - though a bit hard. But that is sort of the Mexican standard. Our room was kept spotless with daily maid service. The simple European breakfast was very good and we looked forward to it each morning. It's delivered to your room at your specified time from 0730-1000. The only improvement I can think of would be to add a boiled egg to the tray for a bit more protein. The staff is very friendly and helpful. Some know more English than others. But, they were very patient with my marginal Spanish. We didn't take advantage of the honor bar service. But, we loved that they had it available.

  Excellently located hotel with unique character. Rooms are large some have air Conditioning and some don’t. Great service and very helpful staff. Roof terrace allows for socialising but lots of... read more local bars and restaurants right on the door step. Would highly recommend and is excellent value for money.

  Location is fantastic in the center of the historic district. El Serafin offers 3 different types of rooms. We booked last minute and got a... read more rather small room, Acasa. I would recommend the next size up which we happened to look in to, which was very good sized with a sitting room. The internet was absolutely horrid. We kept getting disconnected - repeatedly. I don’t think I was ever on for more than 5 minutes consecutively. Breakfast is coffee (no refills), juice, toast, yogurt and fruit. We read some reviews which indicated an issue with excessive noise. We had no such problem.

  This is a lovely boutique hotel in the city center and within easy access to many wonderful sights and restaurants. I was traveling solo and felt quite safe. The staff... read more is gracious, the room was tastefully appointed and reflected the charm of central Mexico. They provided a classic Mexican desayuno - coffee, fresh juice, fruit and yogurt. Perfect way to start your day. The wifi was great!

This place is a jem and a wonderful place to stay.

  Comfortable room - good bed, a couple of chairs, individually controlled a/c and heat with a remote. Perfect location in the centro histórico. Friendly staff and a good boutique hotel... read more vibe. They bring a continental breakfast to your room at a prearranged time (more or less). If like me you want more than one cup of coffee in the morning, I liked the nearby Café Mané. Also if you have any mobility issues, note that the second floor rooms are accessable only via a long staircase. Would absolutely stay here again. More

  We booked this hotel because of the good reviews on Trip Advisor. It has some good points, such as location. It is so close to everything we wanted... read more to do and see in historic Queretaro. The first few nights the street across from the hotel was a place where the homeless were sleeping. They were quiet, and did not bother anyone but we did walk by them.
Our room was good, nothing spectacular, nothing negative. The breakfast was good for us and consisted of Fruit, toast, yogurt, and coffee. The people working at the front desk spoke very little English and seemed indifferent to our questions in our bad Spanish. The best employee was Ivan who hooked us up with Bike Tours Queretaro. We had sent emails to the hotel asking for a tour company or driver and got no response. We asked the first girl at the desk about tours and got no positive response either, but luckily Ivan called Bike Tours Queretaro and we were set.

  Unique large airy antique room, yummy continental breakfast with fresh fruit, very friendly staff. Close to EVERYTHING. Comfortable beds, hot water. Only very minor suggestion would be better lighting.

  My friend and I stayed at the Serafin from August 15 through August 25th.

Note that there is no microwave or a fridge in the room. So be... read more prepared to eat out every night and not bring home leftovers.

After traveling, most clothes are usually wrinkled. They did not have an iron ore know what a clothing steamer was.

The first night We got there I wanted to access their massage therapist. My friend spoke Spanish somewhat and conveyed to them I wanted a body massage. Specifically telling them I did not want a facial massage. They said yes. They understood and we booked a time. Be aware that the masseuse comes to your room. When he arrived, he had me lay on my back and started giving me a facial massage. I stopped him and said you know you’re here to give me a back massage correct? He goes yes After. He spoke a little English. After the facial massage, he hurriedly gave me a back massage very rough. So do I pay for the facial or not? It’s not what I ordered.

Every channel is in Spanish except for MTV. Watched a lot of old videos.

On a good note, they were very prompt with the continental breakfast. The location is a good location to central Queretaro. More

  We originally booked for a two day stay, but our plans changed at the last minute and we ended up staying 10 days. We LOVED it here! ... read more El Serafin is located within walking distance to Corregidora Plaza with plenty of eateries and entertainment to keep you busy. Maria and her staff were fantastic! They were flexible in accomodating our changing needs and were available 24/7. They helped arrange transportation for us, gave advice on where and how to go within the vicinity, and specifically Maria (speaks Spanish) and Luis (speaks English) were lovely to chat with. The room was clean, comfortable and quiet, COVID provention measures were fully in place, the building is kept very secure, and the atmosphere was very friendly, quaint and beautiful. It was truly a pleasure staying here....by the time we left, it felt like a second home. We will definitely be back :). Thank you Maria!! Love, Roberto and Lori Sanchez More